Product Return Policy
Product
Return Policy
1. Return
Period
Customers
may return products within 30 days from the date of delivery.
2. Return
Conditions
Returns are
accepted under the following conditions:
- The product must be undamaged.
- If there is a manufacturing
defect, the product may be returned even if used.
- If the product was manufactured
according to customer specifications, it must be unused to be
eligible for return.
- The product must be in its original
packaging with tags intact.
- Custom-designed or customer-specific
products, manufactured based on technical details provided by the
customer, cannot be returned.
3. Return
Procedure
To initiate
a return:
- Customers must send an email to
[email protected] including a photo of the product tag
and the invoice.
- Once approved, the product
should be shipped to the address listed below.
4. Shipping
Costs
- Return shipping costs are covered
by the customer.
- However, if the return is due
to a manufacturing defect, shipping costs will be covered by the
company.
5. Refund
Timeline and Method
- Returned products are inspected
within 20 days of receipt.
- If approved, refunds are issued
within 2 weeks following the inspection.
- Refunds are processed according
to the original payment method:
- Payments made via bank
transfer will be refunded to the bank account.
- Payments made via credit
card will be refunded to the card.
6. Product
Exchange
- Customers may request a product
exchange instead of a refund.
7. Return
Address & Contact
Products
should be shipped to:
Kozmaksan Makina Sanayi
1st Organized Industrial Zone, Erkunt Street No:6
Sincan – Ankara / Türkiye
📞 Tel: +90 312 267 39 71
📧 Email: [email protected]
